Builders falling victim to rogue customers

first_imgPeople are quite happy to argue a builder’s fee down once he’s finished work, but would they do the same to a dentist, solicitor or architect?Gareth Howell, managing director of AXA Gareth Howell, managing director of AXA, said: “We live in a society which tends to look down on skilled manual work in general, often undervaluing the knowledge, judgement and craftsmanship it involves.”It’s hard to imagine someone in a white-collar role encountering such high levels of harassment or casual disrespect.”People are quite happy to argue a builder’s fee down once he’s finished work, but would they do the same to a dentist, solicitor or architect?” Builders have complained that they are routinely falling victim to “rogue customers” who always ask for discount and demean them. Some workmen and women have also been attacked by a home owner’s dog, including one who was trapped on a roof after being bitten, a study has found.A survey of almost 400 builders and other tradesmen and women by insurance firm AXA revealed that four out of five had costs disputed after work was finished.Around one in four said a customer had flirted with them, with a female painter and decorator saying she faced sexist jokes.center_img Want the best of The Telegraph direct to your email and WhatsApp? Sign up to our free twice-daily  Front Page newsletter and new  audio briefings.last_img